Allergy Guardian

Return Policy

 

Allergy Guardian is proud of the superior quality of our encasing products as well as the selection of other excellent allergen avoidance products. We are here to make sure your shopping experience is a positive event and look forward to assisting you in that process.     

 

Please Inspect Your Order As Soon As It Arrives!

 

When your order arrives, we want to ensure that it’s in perfect condition and that all items are included.  Please review your order for the following points:

1.  Have Your Products Been Damaged in Shipment?

If your products have been damaged in shipment, please call us immediately and please save your box and all packaging materials! We will follow up with the carrier about the damaged items and will replace your items at no expense to you.

 

2.      Is Anything Missing From Your Order?

If you are concerned about items missing from your order that are included on your packing list, please call us with any questions so that we can investigate and address your concerns.

 

3.  Are Any of Your Items Damaged, Defective or Do They Have Parts Missing?

If any of your items are damaged, defective or have parts missing, contact our Customer Service Department so that we can correct the problem and ship out a replacement product as soon as possible.

 

 

If you need to exchange or return any of the items in your order, please see our Return Policy guidelines below. 

 

Simple Steps for Your Return or Exchange:

 

We will gladly assist you with ordering a replacement product or issuing a refund to your original form of payment for items returned within 60 days from date of purchase. Just follow the steps below for your exchange or return.

 

1.       Important! Please Call Us Before Returning Any Products

In order to process your return, a Return Authorization Number (RA#) must be provided. If you have merchandise to return or need assistance with a replacement product, please contact our Customer Service Department at 1.800.631.3549 or customerservice@allergyguardian.com.  Our Customer Service Team can provide this necessary RA#, and a copy of your Return Authorization will be emailed to you.

 

2.       Include Your Return Authorization Paperwork with Your Order

You must include the Return Authorization paperwork with the returned merchandise. Please mark the RA # on the outside of all returned packages.

** Take Note: Any product returned to Allergy Guardian without prior approval will be returned to the shipper at the shipper’s expense.

 

Other Return Conditions:

  • Bedding Items:  Federal Law prohibits the re-sale of used bedding, and therefore, we cannot accept any returns of this nature. If you are not satisfied with your bedding purchase or have a defective bedding item, returns will be accepted if the items are in the original packaging.
  • All non-encasing products being returned must be in re-saleable condition and in original packaging.   
  • All component pieces (if applicable) must accompany the return of the product.
  • Custom orders are not eligible for return.
  • Clearance items are not eligible for return.
  • Items drop shipped from the manufacturer may need to be returned to the manufacturer rather than to the Allergy Guardian warehouse. During the return or exchange process, we will indicate the necessary steps for these items.

 

Shipping Charges:

 

Outbound shipping charges and return shipping costs are not refundable if you choose to return any products in your order. If a product is defective or damaged, Allergy Guardian will replace the item with no shipping costs and will cover the cost of shipping the item back to our warehouse. 

 

Orders Refused on Delivery:

If you refuse to accept delivery of your order, you will be responsible for the shipping charges to the original destination and back to Allergy Guardian.

 

Cancelled Orders:

 

If you contact us to cancel a newly placed order, we take steps to try to cancel your items prior to shipment. If this is not possible and your order has shipped, you will be responsible for all shipping costs and return shipping.

 

Manufacturer Warranties:

 

For any products that are found to be defective or experience operational difficulties beyond the 60 day return period, the product will be subject to its manufacturer warranty. Allergy Guardian’s Customer Service Team will attempt to help where possible with these warranty issues.  However, it may be the case that you will need to contact the manufacturer directly.

 

Any Questions?

For any other questions, please contact our Customer Service Team at 1.800.631.3549 or via email at customerservice@allergyguardian.com.

 

Allergy Guardian

9525 Monroe Road

Suite 100

Charlotte, NC 28270